Returns and exchanges should be discussed with me, by email at email@example.com.
I’m more than happy to repair my own products free of charge in the unlikely event that they fail during reasonable use (Please note that reasonable use doesn’t include being eaten by pets, for example – though I’m happy to consider repairs for a small cost in that case.)
In the (hopefully unlikely!) event you are unhappy with your product – I know things can look different when you get them home – please contact me as soon as possible. I’m happy to issue refunds for items, where you have requested this within 14 calendar days of receipt. Please contact me before returning any items for details of where to return products to. Return shipping to be paid by the buyer.